Our Privacy Statement

At Evergreen Therapeutics, your privacy is our priority.
We collect, use, and protect your personal health information (PHI) in accordance with Ontario’s Personal Health Information Protection Act (PHIPA, 2004).

  1. What We Collect
     We collect information such as your name, contact details, health history, treatment notes, and payment information to provide safe and effective psychological services.
  2. Why We Collect It
     We use your information to:
  • Assess your needs and deliver treatment
  • Coordinate care with other providers (with your consent)
  • Process payments and insurance claims
  • Meet legal and regulatory obligations

     

  1. How We Protect It
    Your information is stored securely and accessed only by authorized team members.
    We use locked filing systems, secure electronic records, and encrypted communication tools.
  2. Your Rights
     You have the right to:
  • Access and request a copy of your health record
  • Ask for corrections to any information you believe is inaccurate
  • Withdraw consent for the sharing of your information (except when required by law)
  • Make a complaint about how your information has been handled
  1. Questions or Concerns
     If you have a question, request, or concern about privacy at our clinic, please contact

📍 Privacy Contact Person: Francesca Lupo, Registered Psychotherapist & Clinic Director
 📞 647-498-4283 ext. 3   E: francesca@evergreentherapeutics.ca

If your concern is not resolved, you may contact:
Information and Privacy Commissioner of Ontario (IPC)
Toll-free: 1-800-387-0073 | www.ipc.on.ca